Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

Do I need an appointment before I join a Class?

No – with the exception of Mums & Bubs classes.

All attendees to Mums & Bubs classes require a Pre-Screening appointment prior to joining. This is to ensure our team have a clear understanding of any personal health and safety information that may impact you or others when participating in the class as well as to determine the appropriate baseline ability when first attending. Find out more.

Do I require a referral to see a Physiotherapist?

No. As first contact practitioners you do not need a referral to book an appointment, unless your appointment is funded by:

  • NDIS (National Disability Insurance Scheme)
  • MVA (Motor Vehicle Accidents)
  • DVA (Department Of Veteran Affairs)
  • CDM (Chronic Disease Management: formerly Enhanced Primary Care or EPC).
  • Return to Work SA

If you are unsure as to whether you need a referral please call us or contact your GP.

When can I get an appointment?

Physiotherapy appointments may be available the same or following day. If you have a concern which is urgent please call our office and we will arrange an appointment at the most convenient time available.

Due to high demand, Occupational Therapy, Speech Pathology and Exercise Physiology appointments may have a delay. Often there is a waiting list in place so please contact us as soon as possible to ensure your place.

If you have never been to our clinic or haven’t attended in over 12 months, please advise staff when booking as you will need a longer appointment time to complete initial documentation.

Which Clinic should I go to?

Physiotherapy: Available at Munno Para, Hewett, Gawler East & Freeling
Speech Pathology: Available at Munno Para & Gawler East
Occupational Therapy: Available at Munno Para & Gawler East
Exercise Physiology: Available at Munno Para, Hewett & Gawler East

Occupational Therapy and Speech Pathology appointments can be arranged at home or school if required.

Please note that some therapists only work in one or two clinics and therefore you may be required to attend a particular clinic if you wish to see a specific therapist. To view the locations of our therapists, please view our Meet The Team page.

What if I can’t make it to my appointment?

If you are unable to make it to your appointment, please contact us as soon as possible to cancel or reschedule.

– Call the clinic to cancel and/or reschedule your appointment.
– Reply ‘No’ to the automated Text Message reminder to have the system automatically cancel your appointment.
– Visit the clinic in person or, following an appointment, speak to our Admin staff to cancel or reschedule future appointments.

Missed appointments without contacting the office will result in a cancellation fee.

How much will my appointment cost?

Prices depend on our services. Please contact us for advice on the cost of the services you are interested in.

Private Health Insurance benefits will differ between funds, please contact your Insurer directly to enquire about your benefits. We are a Medibank Private Members Choice Provider.

There is a small gap associated with Chronic Disease Management and Enhanced Primary Care Plans.

Funded appointments have no gap to pay, please contact your provider directly for more information. This includes:
– Return to Work SA
– Department of Veteran Affairs
– National Disability Insurance Scheme (NDIS)
– Motor Vehicle Accident

How long is your waitlist for Speech & Occupational Therapy?

Our Speech and OT waitlist is lengthy, and ever growing. We encourage you to contact our clinic, complete a waitlist form, and put your name down.

Although we are unable to give a time frame, we are always looking at our availability and will contact you as soon as a suitable time slot arises.

What is considered a ‘late cancellation’ for NDIS? Will I be charged?

Because NDIS funded appointments are longer than a standard appointment and require tailored planning and preparation, we require notice by 3pm the day before the appointment to avoid a late cancellation fee. A late cancellation fee is the same price as the appointment, as is billed to NDIS. These guidelines are set by NDIS.

The best way to avoid this is to advise our clinic as soon as you know you will be unable to attend the session.

Sensitive and extreme circumstances are always taken into consideration when billing a late cancellation.