Frequently Asked Questions

COVID-19 Update – 16.11.2022

  • Staff will resume mask wearing. It is not a requirement for clients at present
  • If you have any cold or flu symptoms, you will be required to reschedule any appointments for 5 days, or until symptoms subside. (whatever is longer)

Management have chosen to implement some precautionary measures to ensure the safety of our clients and staff. We appreciate the confusion that may follow, and we thank you for your understanding and support. Bounce Back Health Group Management Team

Do I need an appointment before I join a class?

Clinical Pilates / Mums & Bubs
Are you currently injury free?
Have you done any pilates style exercise in the past?

If you’ve answered yes to these questions, contact us to book in your first class! Admin will send you an pre-screening form, and ask you to attend the class 15min prior to the start time so you can introduce yourself to our class instructor.

If you’ve answered no to these questions, please book an appointment with one of our Physiotherapists or Exercise Physiologists for an assessment prior to joining a class.

A.I.M / B.E.S.T / GLA:D / Rehab Group
A pre-screening appointment is required before joining this class. Please book your appointment with one of our Physiotherapists or Exercise Physiologists.

School Holiday Groups
An initial appointment is required before joining this class. Please contact our reception staff to discuss.

Do I need a referral?

No. As first contact practitioners you do not need a referral to book an appointment, unless your appointment is funded by:

  • NDIS (National Disability Insurance Scheme)
  • MVA (Motor Vehicle Accidents)
  • DVA (Department Of Veteran Affairs)
  • CDM (Chronic Disease Management: formerly Enhanced Primary Care or EPC).
  • Return to Work SA

If you are unsure as to whether you need a referral please call us or contact your GP.

What is your cancellation policy?

If you are unable to make it to your appointment, please contact us as soon as possible to cancel or reschedule.

12 hrs notice is required to avoid a late cancellation fee.
Non-attended appointments without contacting  our clinic will also result in a fee.

Sensitive circumstances are always taken into consideration when billing a late cancellation.

How can I cancel or reschedule?
– Call the clinic to cancel and/or reschedule your appointment.
– Reply ‘No’ to the automated Text Message reminder to have the system automatically cancel your appointment.
– Visit the clinic in person

Effective 21st September 2022.

What is your cancellation policy for NDIS clients?

Because NDIS funded appointments are longer than a standard appointment and require tailored planning and preparation, we require 24 hours notice to avoid a late cancellation fee.

A late cancellation fee is the same price as the appointment, as is billed to NDIS. These guidelines are set by NDIS.

The best way to avoid this is to advise our clinic as soon as you know you will be unable to attend the session.

Sensitive circumstances are always taken into consideration when billing a late cancellation.

How long is your waitlist for Speech & Occupational Therapy?

Our Speech and OT waitlist is very lengthy and ever growing.

We encourage you to contact our clinic to discuss our Home and Family Therapy Program, and our School Holiday Group therapy options.

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